Privacy Policy for The Perfect Rental
Effective Date: [Insert Date]
The Perfect Rental ("we," "us," or "our") is committed to protecting your privacy and handling your personal information in an open and transparent way. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, disclose, and manage your personal information.
1. What is Personal Information?
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. This includes information such as your name, contact details, identification information, or employment history.
2. Collection of Personal Information
We collect personal information that is necessary for our business operations, including but not limited to:
- Full name
- Email address, phone number, and postal address
- Property preferences, rental history, and housing needs
- Identification documents for verification (e.g., driver’s licence, passport)
- Employment and income information (for rental assessment)
- Payment and billing details
- Records of communications with us
- Website usage data including IP address, browser type, and device information
How We Collect Your Information:
- Directly from you (e.g., forms, registration, correspondence)
- Automatically via cookies, tracking tools, or analytics on our website
- From third parties such as property managers, real estate agents, or identity verification providers (with your consent)
3. Purpose of Collection and Use
We use your personal information for purposes including:
- Providing our rental matching and listing services
- Verifying your identity and eligibility for services
- Managing your account and processing payments
- Sending service updates, newsletters, and offers (with consent)
- Conducting research and analysis to improve services
- Meeting legal, regulatory, and compliance obligations
4. Disclosure of Personal Information
We may disclose your personal information:
- To landlords or tenants for service delivery purposes
- To third-party service providers (e.g., web hosting, analytics, payment processors)
- To legal or regulatory authorities where required by law
- With your consent or at your direction
All third parties are required to handle your personal information in accordance with the Privacy Act.
5. Disclosure to Overseas Recipients
While we primarily store data in Australia, some service providers (such as cloud storage) may be located overseas. In such cases, we take reasonable steps to ensure that the overseas recipient complies with the APPs or is subject to equivalent data protection laws.
6. Direct Marketing
We may use your personal information for direct marketing if you have consented to receive such communications. You may opt out at any time by:
- Clicking the unsubscribe link in an email
- Updating your communication preferences in your account
- Contacting us directly via our Contact page
7. Website Cookies and Analytics
Our website uses cookies and analytics tools to:
- Monitor traffic and user behavior
- Customise your experience
- Improve service functionality
You may control cookie settings via your browser. Disabling cookies may affect some website functionality.
8. Data Storage and Security
We store your personal information securely using physical, electronic, and managerial safeguards, including:
- Encryption of data during transfer and storage
- Secure servers with limited access
- Regular software and infrastructure updates
- Staff training and confidentiality agreements
If a data breach involving your personal information occurs, and it is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches Scheme.
9. Accessing and Correcting Your Information
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate, incomplete, or outdated information
To make such a request, contact us via our Contact page. We may ask for proof of identity. We aim to respond within 30 days.
10. Complaints
If you believe we have breached your privacy rights, you can make a complaint:
- Contact us via our Contact page with details of your concern.
- We will acknowledge your complaint and respond within a reasonable time.
- If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Retention of Personal Information
We retain personal information for as long as required to:
- Fulfil the purposes for which it was collected
- Comply with legal and regulatory requirements
- Resolve disputes or enforce agreements
When personal information is no longer required, we securely destroy or de-identify it.
12. Links to Third-Party Sites
Our website may contain links to other websites. We are not responsible for the privacy practices of such websites. We encourage you to read the privacy policies of any external websites you visit.
13. Policy Updates
We may revise this Privacy Policy from time to time. When we do, we will:
- Update the “Effective Date” above
- Notify users via our website or other appropriate means
Continued use of our services after any changes constitutes your acceptance of the revised policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please visit our Contact page.
You may also write to: The Privacy Officer
The Perfect Rental
[Insert Physical Address]
Email: [Insert Email Address]
Thank you for trusting The Perfect Rental with your personal information.